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Once you finish doing usability tests, it’s important to go back to your team and fix issues. For the greatest effectiveness, you should first have everyone make a list on what they thought were the three most serious problems they discovered. Then make a collective list. After that, you can do informal voting and determine the ten most serious problems. Next, rate them. Number the problems from 1 to 10, with 1 being the worst. Order the list then talk and make a rough plan of how the team will fix each one within the next month, who will do it, and what resources are necessary. It’s important to resist the impulse to add explanations or instructions to the site. You should also keep in mind to take new feature requests from users with a grain of salt, as they likely aren’t designers.
Citation
Krug, Steve. Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability. New Riders, 2014.